Partner Support
Trade & Guest FAQs
Separated answers for trade partners and traveller-facing guest support.
Trade FAQs
For agents and partners
Are shared tours exclusive?expand_more
No exclusivity is guaranteed unless a private tour is booked. Shared products usually operate with a minimum of 2 and maximum of 11 guests.
How should agents quote online booking fees?expand_more
Treat FareHarbor and card fees as channel-specific costs. Use the wholesale schedule as the source for partner rates and note that public booking totals may differ.
Which product page should I use for Taste of Petone?expand_more
Use the dedicated Taste of Petone dossier for inclusions, exclusions, timings, imagery, and partner-facing copy.
Open Taste of Petone dossier →Guest FAQs
For traveller questions
Are children allowed?expand_more
Some tours have child rates; some, including Taste of Petone, are R18. Alcohol-led products require careful ID and age expectation setting before confirmation.
Can itineraries change?expand_more
Yes. Zozo Travel reserves the right to alter itineraries where timing, availability, supplier access, weather, or guest safety requires it.
What currency are prices shown in?expand_more
Prices are shown in NZD, per person unless stated, and include 15% GST.